The agreement between ServiceLead OS and your business: what we deliver, what you pay, and how cancellation works.
The short version: month to month, no contracts. Cancel any time by email or phone, no cancellation fee, and you keep service through the month you paid for. Subscriptions started on or before October 31, 2026 get the first month free. If we have not started booking jobs for you in your first 30 days, we refund every payment, setup fee included.
ServiceLead OS provides an AI receptionist and lead-management service for HVAC, plumbing, and electrical companies. These terms apply when you subscribe through one of our checkout links. Our Privacy Policy covers how we handle data, and it forms part of this agreement.
Standard plan. 24/7 answering of every incoming call, missed-call recovery, appointment booking on the calendar you connect, and reporting after every call.
Pro plan. Everything in Standard, plus a website refresh and speed tune-up, AEO (AI search) ranking optimization, and our post-service Google review service. You can request up to 3 add-on features.
We configure the service around your services, service area, and calendar before go-live. Most setups go live within a few days.
Standard: $399 per month after a one-time $500 setup fee. Subscriptions started on or before October 31, 2026 get the first month free.
Pro: $799 per month after a one-time $1,000 setup fee.
Prices are in US dollars. Applicable taxes are added at checkout. Billing runs monthly in advance from the date of your first payment. Payment is processed by Stripe. There is no minimum term and no early-termination fee.
If the service has not booked you a single job in your first 30 days, we refund everything you paid, setup included.
The 30 days start when your service goes live. "Booked you jobs" means appointments the AI placed on the calendar you connected, from calls or messages it handled. To claim, email support@getserviceleados.com or call 833.488.8388 within 14 days after day 30. If no jobs were booked in the window, we refund every payment made under this agreement, including the setup fee, within 10 business days to the card you paid with. The guarantee covers your first 30 days of service.
Both packages use AI credits for call handling, message drafting, and related processing. Credits are billed as you use them, at $0.50 per AI credit, on your next invoice. There is no bundled allotment and no minimum commitment.
Your monthly report shows your usage, billed on your next invoice. There is no bundle and no minimum commitment.
If we change prices, we email you 30 days before the new price applies to your renewal. You can cancel before it takes effect. If we remove a feature that matters to you, you get the same 30 days' notice and the right to cancel.
How to cancel: email support@getserviceleados.com from your account email, or call 833.488.8388. No forms and no cancellation fee.
When it takes effect: at the end of your current billing month. You keep full service through the period you paid for.
What you owe after cancelling: nothing. No early-termination fee and no notice period beyond the current month.
Refunds: time you already used is not refunded, unless the 30-day guarantee applies. The setup fee is not refunded after the guarantee window, because that work is done.
Call handling after cancellation: on the effective date, any phone line we provision stops answering. If we forwarded your existing number to the service, the forwarding stops the same day. Your number stays yours and keeps ringing wherever it pointed before. Test your call flow right after the switch.
Your data: call logs and reports stay available to download for 30 days after cancellation. After that they are deleted under our Privacy Policy.
Reactivation: come back any time. If you reactivate within 90 days, you do not pay the setup fee again.
If an invoice goes unpaid, we email you and pause service after 7 days. If the service is used for something unlawful or abusive, we can end it immediately. If we end service for our own convenience, we refund the unused part of your current month. A suspension for one of the reasons above is not refunded.
Our performance promise is the 30-day guarantee in section 4. Beyond that, we do not guarantee revenue, lead counts, call volume, or search rankings. The AI is automated and can make mistakes. Urgent calls transfer on the rules you set, and you remain responsible for confirming appointments with your customers. We fix problems as they come up.
If something goes wrong, our total liability under this agreement is capped at the fees you paid in the 3 months before the claim. Neither side owes the other indirect or consequential damages. Nothing here limits anything the law does not allow us to limit.
This agreement is the whole deal for the service, along with the Privacy Policy. If a court strikes one section, the rest stands. It is governed by the laws of the State of California. Notices go to support@getserviceleados.com and to the email on your account.
By opting in, you agree to receive text messages from Service Lead OS about booking confirmations. Message frequency varies. Message and data rates may apply. To stop receiving messages, reply STOP at any time. For help, reply HELP or contact us at +16503748880
For checkout subscriptions, completing checkout through our payment link is your acceptance of these terms. If you prefer a signed copy, email support@getserviceleados.com and we will send one for both sides to sign.
